Nova Scotia Health Authority

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*Please visit our temporary closures page for up-to-date information about any unexpected closures and service interruptions at this facility.

The emergency department is located at the Robie St. entrance of the Halifax Infirmary (1799 Robie St.). It is open 24 hours a day, seven days a week.

If you need help immediately, call 911.

To access the mental health mobile crisis team call 902-429-8167 or toll-free at 1-888-429-8167. This is a 24 hour, seven days a week phone service to help you or your loved one cope with mental health and addiction challenges in the moment.     

You can also find estimated wait times for select locations on our Emergency Department Wait Times page.

View the list of NSHA programs and services.

Please note: There are currently visitor restrictions in place due to COVID-19. Please visit www.nshealth.ca/temporaryclosures for up-to-date information.

Visitors are welcome throughout the day, except during a rest period between 2:30 p.m. and 3:30 p.m.

*Learn more about NSHA's Family Presence Policy, which welcomes up to two people named by the patient to be their family or primary support person/people.

The Halifax Infirmary has a parkade that you enter from Robie St.  You can pay the parking fee at the machines inside the hospital before you leave. The machine accepts cash or a credit card. The following fees apply: 

• $3 per hour for the first two hours
• $2.50 for the third hour
• $2 for each additional hour
• There is a maximum daily rate for $14.50

There is also a parking lot with meters on Summer St.

Patients and families who are mobile and need transportation between the Victoria General (VG) and Halifax Infirmary (HI) sites are welcome to take the QEII shuttle.

Free public WiFi.

• Private room: Includes one bed and one washroom. You can find current rates here.
• Semi-private room: Includes two beds separated by curtains and one washroom. You can find current rates here.

Space in our private and semi-private rooms is limited. The sooner we have your insurance information the more likely we are to be able to accommodate your request.

When the booking clerk calls with your hospital admission date, let them know you are interested in a private or semi-private room.

When you are admitted, be sure to have your private insurance card with you and let the admitting clerk know you have requested a private or semi-private room.TV & Phone in your Room

You can find updated information about costs associated with semi-private and private Rooms in the hospital here.

You can find updated information about fees and bill payments for Canadians and out of country patients here.

During your stay in hospital, you have the option of activating your bedside phone service. 

TV Service 
Bedside TV service is available at no charge if you request, receive and pay for a private or semi-private room either personally or by using your private health insurance.  If you do not have private health insurance, the following rates apply:

• Premium TV: $12.45 per day plus taxes

Please note: A portion of the revenues generated is returned to the hospital to help fund various hospital improvements.

 How to set up bedside TV service

• To activate your television, just dial 2999 from your bedside telephone.
• A customer service representative is available every day between 2 p.m. and 8 p.m. to address any questions or concerns, receive cash payment and process your request.

Phone Service

• Dial 499 from your bedside phone and a BellAliant representative will arrange to have your telephone service connected, transferred to another bed, or disconnected.
• BellAliant’s office is open seven days a week (except holidays), 8:15 a.m. to 4:45 p.m.
• If you have questions about the service, please call 1-800-760-8969  . 
• When you are discharged remember to dial 499 to request that your phone be disconnected so that billing is stopped.
• If you forget to request your hospital phone disconnected before discharged to home, call 1-800-760-8969   Monday to Sunday between 8:15 a.m. and 4:45 p.m. including holidays to arrange disconnection.

• There is a $10 connection charge to set up in-hospital phone service. 
• The following fees also apply: 
  • $3.99 for the first 30 days 
  • $2.00  for each day after 30 days 

• Daily service and connection charges are billed to your BellAliant home telephone account. 
• If you are with another provider, BellAliant will create a separate account for the duration of your hospital stay. 
• Your bill can be paid the same way you would pay any other BellAliant bill.

During your stay at the hospital, you will receive breakfast, lunch and supper daily.  You can choose from a variety of options each day. The menus typically include: 

• Breakfast: An assortment of homemade muffins, hot and cold cereals, yogurt and fruit, coffee or tea. 
• Lunch: Choose from soup and sandwiches, mixed vegetables, pasta and casseroles, including dessert of fresh fruit or a sweet. 
• Supper: Options include meat, fish, potatoes and vegetables.   

 If you follow a special diet or have food-related allergies or sensitivities, let us know when you arrive.

The procedure for ordering meals will be further discussed on admission by dietetic technicians. If you need help filling out your menu, or feel you or your family member may be unable fill out the menus daily, please talk to the dietetic technicians. 

Summer Savory Restaurant, level 2, Halifax Infirmary building
Hours of Operation:
Monday to Friday: 7:30 a.m. to  7 p.m.
Weekends and Holidays:  8:00 a.m. to 7 p.m.

Starbucks, level 4, Halifax Infirmary, Robie Street Lobby
Hours of Operation:
Monday to Friday: 6:30 a.m. to 1 a.m.
Weekends and Holidays: 7 a.m. to 1 a.m.

Shoppers Drug Mart, Halifax Infirmary, Robie Street lobby
Hours of Operation:
Monday to Friday: 8:30 a.m. to 5 p.m.

There are two other bank machines located in the Halifax Infirmary building. One is located in Summer street lobby, and the other is located in the Robie street lobby.

Place of prayer and meditation 
First floor of Halifax Infirmary Room 1211

Weekday Mass
Tuesday, Wednesday, Thursday at Noon
First floor of Halifax Infirmary Room 1211

Services
Veterans Memorial Building - Chapel, Main Floor

• Sundays at 9:45 a.m. - Interdenominational Worship
• Sundays at 10:30 a.m. - Roman Catholic Eucharist

Spiritual care 
Requests for spiritual care can be made by patients, family member and/or any member of the inter-disciplinary health care team.  Call 902-473-4055 from 8a.m. to 4p.m. For after hours urgent matters, call 902-473-2220 and ask for pager 2494.

The Halifax Infirmary is home to the Charles V. Keating Emergency and Trauma Centre. It also houses a number of inpatient units, general surgery, vascular surgery, cardiovascular surgery, orthopedic surgery and outpatient clinics. Registration for outpatient clinics is located at the Robie Street Lobby, 1799 Robie Street.

You can get information and updates about the redevelopment of the QEII Health Sciences Centre HERE.

If you are from outside the Halifax area and need a place to stay, there are not-for-profit lodgings located near the QEII site that specialize in accommodations for patients and families

Halifax Haven Guest Home
5897 Inglis St.
902-421-1650

Point Pleasant Lodge 
1121 South Park St.
902-421-1599

The Lodge that Gives (The Cancer Lodge)
5826 South St.
902-420-1849 

• Welcome to the QEII: Patient and Family Guide (PDF)
• Bienvenue au Queen Elizabeth II Health Sciences Centre (PDF)